Frequently asked questions to help you buy a voucher, a gift box or an item - Boscolo Lyon Hôtel & Spa
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. The recipient can then book their dates at our establishment Boscolo Lyon Hôtel & Spa.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for online purchase for immediate digital delivery. Our boxes include a variety of experiences such as stays, spa treatments, and gourmet meals at our establishment Boscolo Lyon Hôtel & Spa.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Boscolo Lyon Hôtel & Spa.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when placing your order. Digital delivery is immediate, while mail delivery and in-person pickup are subject to the availability conditions of the Boscolo Lyon Hôtel & Spa establishment.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with the possibility to choose from our various experiences, such as stays, spa treatments, or gourmet meals, within our Boscolo Lyon Hôtel & Spa establishment.
How do I create a group fund and invite people?
To create a kitty and offer a gift box to your loved ones, select the dedicated option during your purchase. You can then invite participants by email or link sharing, and customize your gift box as you wish at Boscolo Lyon Hôtel & Spa.
How can I choose the amount for a gift card?
At Boscolo Lyon Hôtel & Spa, the amount of the gift voucher is predetermined by the gift boxes offered. You can select the amount that suits your budget among the available options, such as the Evasion Experience at 190€ or the Discovery Stay at 415€.
How can I log in to my account?
To access your account on our website, use your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page at our establishment Boscolo Lyon Hôtel & Spa.
How can I empty my cart?
To empty your cart, go to the top right of the page, click on the cart icon, then on the 'Empty Cart' button at Boscolo Lyon Hôtel & Spa.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones so they can enjoy a unique experience at Boscolo Lyon Hôtel & Spa.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our Boscolo Lyon Hôtel & Spa website.
How do I purchase or give a gift box?
To offer a Boscolo Lyon Hôtel & Spa gift box, select your box from our spa, gastronomic, or stay experiences, personalize it with a message, and then complete your order. The recipient can then book their dates directly with our establishment in Lyon.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift box and let the recipient choose the experience that suits them from the services available at Boscolo Lyon Hôtel & Spa.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. The gift boxes from Boscolo Lyon Hôtel & Spa offer flexibility to book dates according to the establishment's availability.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. Our team is committed to responding within a maximum of 48 business hours at our establishment Boscolo Lyon Hôtel & Spa.
Is the gift box customer service reachable by phone?
The customer service of Boscolo Lyon Hôtel & Spa is reachable by phone from Monday to Friday, 9 AM to 6 PM, and by email for any assistance regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Simply log in with the credentials received at the time of purchase to access this information at Boscolo Lyon Hôtel & Spa.
Is there an online chat available for questions about gift boxes?
An online chat is available to answer your questions about gift boxes. Opening hours are indicated on the contact page of our establishment Boscolo Lyon Hôtel & Spa.
Is there a dedicated customer service for gift boxes?
Our customer service is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form for any assistance needed while using your gift box at our establishment Boscolo Lyon Hôtel & Spa.
Is there a dedicated FAQ for gift boxes?
Here you will find all the necessary information to use your gift box at Boscolo Lyon Hôtel & Spa. This FAQ answers your questions about booking, validity, and the services included in your gift box.
Is spa access included in my gift box?
Access to the spa is included in certain gift boxes from Boscolo Lyon Hôtel & Spa, such as the Escape Experience or the Radiance & Lift. Check the details of your gift box to confirm this option.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other guests at the establishment, subject to the specific conditions related to the use of the box at Boscolo Lyon Hôtel & Spa.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find the specific information about your experience, such as access to the spa, massages, or meals, offered by the Boscolo Lyon Hôtel & Spa.
Is parking included in my gift box?
Parking is not included in the gift boxes offered by Boscolo Lyon Hôtel & Spa.
Is breakfast included in my gift box?
Breakfast is not included in the Boscolo Lyon Hôtel & Spa gift boxes.
Is special attention given to the recipient of a gift box?
The recipient of a gift box can expect special attention, including dedicated services such as a complimentary glass of mimosa during the Mother's Day brunch or a full facial treatment at the spa. Boscolo Lyon Hôtel & Spa ensures a memorable experience for its guests.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. Special attention is given to mothers on Mother's Day with a complimentary glass of mimosa, at our establishment Boscolo Lyon Hôtel & Spa.
Should we bring towels to the Spa?
The towels are provided by the spa at Boscolo Lyon Hôtel & Spa, so you don't need to bring any.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs, with a quote tailored to the ordered volume at Boscolo Lyon Hôtel & Spa.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can certainly purchase multiple gift boxes for your clients and send them directly, either in digital format or in paper format. Delivery is immediate for the digital version, and you benefit from the best rate by ordering directly from our official Boscolo Lyon Hôtel & Spa store.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the ordered volume at Boscolo Lyon Hôtel & Spa.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized gift boxes for corporate committees, with preferential rates and customization options tailored to your needs at Boscolo Lyon Hôtel & Spa.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The email address associated with your gift box will be updated according to the conditions of the Boscolo Lyon Hôtel & Spa establishment.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review about your gift box. Your feedback is valuable to us, Boscolo Lyon Hôtel & Spa.
How can I contact the store?
For any questions regarding our gift boxes, you can reach us by phone or through our online form, available on our website. Our teams are at your disposal to provide you with detailed information about our offers within our establishment Boscolo Lyon Hôtel & Spa.
Is there a dress code for the gift box?
To fully enjoy your gift box, elegant attire is recommended in the restaurant and common areas of our Boscolo Lyon Hôtel & Spa establishment.
From what age can I get a treatment?
The minimum age to receive a treatment at Boscolo Lyon Hôtel & Spa is generally 16 years old. For specific treatments like the Radiance & Lift – Special Mother's Day, the minimum age is 18 years old.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is necessary. You can choose the dates that suit you directly at the Boscolo Lyon Hôtel & Spa establishment.
How can one access the hotel from the airport?
To reach Boscolo Lyon Hôtel & Spa from the airport, you can choose to take a taxi or use public transportation. The hotel is located in the heart of the Lyon peninsula, easily accessible by metro or tram. Boscolo Lyon Hôtel & Spa.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at Boscolo Lyon Hôtel & Spa, located in the heart of the Lyon peninsula. The recently renovated establishment offers adapted facilities to guarantee the comfort of all visitors.
Are pets allowed in the establishment?
Boscolo Lyon Hôtel & Spa allows pets under certain conditions. It is advisable to inquire directly with the hotel to learn about the specific terms.
Where can I find the menus?
The menus for the Angelo and Grand Salon under Verrière restaurants are available on the Boscolo Lyon Hôtel & Spa establishment website. You will also find details about the gastronomic experiences offered in our gift boxes.
What are the hours of operation?
The opening hours of Boscolo Lyon Hôtel & Spa vary depending on the service. For example, the Angelo restaurant offers meals at specific times, while the spa provides services at precise moments. To find out the exact opening hours, you can check them directly on the establishment's website.
Is there parking available near the establishment?
Boscolo Lyon Hôtel & Spa does not have a private parking lot, but several parking options are available near the establishment.
What are the delivery methods for gift boxes/vouchers?
The Boscolo Lyon Hôtel & Spa gift boxes are delivered immediately by email in digital format, allowing the recipient to book their dates directly with the establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes. Delivery times and conditions vary depending on the chosen establishment. You can opt for immediate digital delivery or postal delivery to Boscolo Lyon Hôtel & Spa.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays, spa or gastronomic experiences at our establishment Boscolo Lyon Hôtel & Spa.
Is the gift box available in physical format?
The Boscolo Lyon Hôtel & Spa gift box is available in physical format, but you can also choose a digital version for immediate delivery.
Is the box presented in a neat packaging?
Our gift boxes are presented in elegant and careful packaging, for a pleasant and refined opening experience, in line with the Boscolo Lyon Hôtel & Spa establishment.
Is the gift box available in a digital format (e-gift box)?
You can choose to receive your gift box by email for immediate delivery. The lucky recipient can then quickly enjoy their experience at Boscolo Lyon Hôtel & Spa.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order on our website. The digital delivery is immediate, and the recipient can then book their dates at our establishment Boscolo Lyon Hôtel & Spa.
Do you deliver gift boxes internationally?
The Boscolo Lyon Hôtel & Spa gift boxes are available for international delivery, with varying shipping fees and delivery times depending on the destination.
What are the delivery times for gift boxes by mail?
The gift boxes from Boscolo Lyon Hôtel & Spa are shipped within 24 to 48 hours by mail. The delivery time then depends on your delivery address.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery is immediate in digital format, and the lucky recipient can book their dates at Boscolo Lyon Hôtel & Spa.
Is express delivery available?
Express delivery is available for Boscolo Lyon Hôtel & Spa gift boxes. You will receive your gift box in digital format immediately after your purchase, allowing the recipient to book their dates quickly.
How can I track my order?
To track your Boscolo Lyon Hôtel & Spa gift box order, log in to your account on our website. There, you will find the details of your purchase and the conditions applicable to your gift box.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The digital format is sent immediately, and you pay the best rate directly at the Boscolo Lyon Hôtel & Spa.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 3 to 5 business days. Your gift voucher will be sent in digital format, allowing you to offer it immediately. You can then enjoy your experience at our establishment Boscolo Lyon Hôtel & Spa.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Boscolo Lyon Hôtel & Spa, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the specific conditions of Boscolo Lyon Hôtel & Spa. Generally, gift boxes are valid for a determined period, but exceptions can be granted according to the availability and policies of the establishment.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can choose from our various offers, such as a discovery stay, a spa experience, or a gastronomic lunch, to fully enjoy your stay at Boscolo Lyon Hôtel & Spa.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment Boscolo Lyon Hôtel & Spa.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can book your dates at Boscolo Lyon Hôtel & Spa to enjoy your experience.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings with a gift box at Boscolo Lyon Hôtel & Spa depends on the specific conditions of your reservation. Please check the details at the time of booking to know the applicable terms.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed according to availability and the reservation conditions of the establishment. The terms are specified at the time of booking, within the Boscolo Lyon Hôtel & Spa.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift checks. You can use them to book an experience at our establishment Boscolo Lyon Hôtel & Spa, such as a stay, a massage, or a dinner.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Boscolo Lyon Hôtel & Spa offers special gift boxes for occasions like Mother's Day, with wellness or gastronomic experiences. Discover our seasonal offers and events on our website to find the ideal gift box to give, within our Boscolo Lyon Hôtel & Spa establishment.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays, weddings, or gatherings with friends. For example, our 'Mother's Day – Brunch Experience' gift box is perfect for celebrating this occasion with family, with special attention given to children. Discover our selection to find the ideal offer at Boscolo Lyon Hôtel & Spa.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by Boscolo Lyon Hôtel & Spa are official and guaranteed without intermediaries, with secure payment directly to the establishment. You benefit from the best rate and immediate digital delivery, for an authentic experience in Lyon.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Boscolo Lyon Hôtel & Spa gift boxes are identical to those offered on-site, such as spa access, massages, facial treatments, lunches, or brunches. The boxes are designed to offer an authentic and luxurious experience at our establishment.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Services can be exchanged according to availability and the specific conditions of the establishment. Boscolo Lyon Hôtel & Spa offers a variety of gift boxes including massages and facial treatments, thus providing options to customize your experience.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer at Boscolo Lyon Hôtel & Spa. The payment terms are specified at the time of purchase of the box.
Is online payment secure?
The online payment for your gift box is secure on our Boscolo Lyon Hôtel & Spa platform.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal according to the options offered during your order at Boscolo Lyon Hôtel & Spa.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Boscolo Lyon Hôtel & Spa, including stays, spa treatments, or gourmet meals in our establishment.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at Boscolo Lyon Hôtel & Spa.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from an immediate digital delivery, allowing the recipient to book their dates quickly at our establishment Boscolo Lyon Hôtel & Spa.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Boscolo Lyon Hôtel & Spa.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At Boscolo Lyon Hôtel & Spa, your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The purchase and reservation conditions are specified when you place your order at Boscolo Lyon Hôtel & Spa.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. You benefit from immediate digital delivery, and the recipient can book their dates directly with our establishment Boscolo Lyon Hôtel & Spa.
Can I receive an invoice after my purchase?
You will receive an invoice via email after your purchase at Boscolo Lyon Hôtel & Spa. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. Payments are secure and the gift box is sent immediately in digital format. Enjoy this offer at Boscolo Lyon Hôtel & Spa.
Can a promotional code be used?
Yes, you can apply a promotional code when purchasing your gift box. Check its validity and usage in Boscolo Lyon Hôtel & Spa's general terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of your gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and goes directly to the Boscolo Lyon Hôtel & Spa establishment.
Do you accept vacation checks?
Boscolo Lyon Hôtel & Spa accepts vacation checks for the purchase of gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a personal touch, at Boscolo Lyon Hôtel & Spa.
Can we add options to your gift box offers?
The gift boxes from Boscolo Lyon Hôtel & Spa can be customized according to the available options. Each box offers unique experiences, such as stays, spa treatments, or gourmet meals, that you can choose and tailor to your preferences.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your online order to enhance your gift box, which will then be sent by post by our establishment Boscolo Lyon Hôtel & Spa.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your gift box with a message to mark a special occasion like a birthday or a wedding. The gift boxes from Boscolo Lyon Hôtel & Spa are designed to offer a unique and memorable experience.
How do I request a refund for a gift box purchased online?
To get a refund for your online purchased gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment Boscolo Lyon Hôtel & Spa.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box for Boscolo Lyon Hôtel & Spa, we can send you a duplicate subject to availability. This service is subject to the general terms and conditions of sale of our establishment.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded. The terms of use are specified at the time of purchase at our establishment Boscolo Lyon Hôtel & Spa.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a Boscolo Lyon Hôtel & Spa gift box for another of equal or greater value, according to the establishment's general terms and conditions.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to Boscolo Lyon Hôtel & Spa gift boxes, as these are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of an already sent gift box depends on the terms of sale indicated at the time of purchase. At Boscolo Lyon Hôtel & Spa, gift boxes are customizable and sent immediately in digital format, allowing the recipient to book their dates at their convenience.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect gift box, a photo will be requested for quick processing according to the conditions of Boscolo Lyon Hôtel & Spa.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box purchased at Boscolo Lyon Hôtel & Spa depend on the general terms and conditions of the gift box, which are available on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their gift box before its expiration date, it can no longer be used. We recommend checking the validity conditions at the time of purchase to learn about any extension options offered by our establishment, Boscolo Lyon Hôtel & Spa.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the Boscolo Lyon Hôtel & Spa establishment.
How can I redeem the cashback?
The gift fund is available in the form of a gift box that you can use to book an experience at our establishment, Boscolo Lyon Hôtel & Spa. To enjoy it, simply follow the instructions indicated on the gift box.
What is the processing time for a refund after I make a request?
The refund processing time for a gift box purchased at Boscolo Lyon Hôtel & Spa is usually 14 days from the date we receive your request, subject to the terms of purchase.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for Boscolo Lyon Hôtel & Spa are neither exchangeable nor refundable. The terms of use are specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, some dates may be excluded for gift boxes. Please check the available dates during your booking at our establishment Boscolo Lyon Hôtel & Spa.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of Boscolo Lyon Hôtel & Spa. We recommend booking quickly to guarantee your experience.
I've lost my password to log into my account, what can I do?
To regain access to your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at our establishment Boscolo Lyon Hôtel & Spa.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift voucher at Boscolo Lyon Hôtel & Spa, have its number ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. The Boscolo Lyon Hôtel & Spa gift boxes include various experiences such as stays, spa treatments, or gourmet meals, to be booked according to available slots.
Can I use my gift box on holidays?
The use of your gift box at Boscolo Lyon Hôtel & Spa may be subject to specific conditions on public holidays. We recommend checking availability and any potential restrictions directly with the establishment to plan your stay or experience.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. You can choose your dates based on the available slots at the time of booking, directly with the Boscolo Lyon Hôtel & Spa.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the Boscolo Lyon Hôtel & Spa establishment, subject to availability and the conditions specified at the time of purchase.
Can I make a reservation by phone with my gift box?
Phone reservations with a gift box are possible at our Boscolo Lyon Hôtel & Spa establishment.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible according to availability conditions and the terms of the Boscolo Lyon Hôtel & Spa gift box.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the Boscolo Lyon Hôtel & Spa establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, such as a massage or brunch, but any additional charges or options are at your expense. The specific conditions of your gift box detail what is included at our establishment, Boscolo Lyon Hôtel & Spa.
Is my gift box personalized?
Your gift box is nominative and personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a unique experience at our Boscolo Lyon Hôtel & Spa establishment.
Can my gift box be used all at once?
Your gift box can be used in one go. You can fully enjoy the experience offered, whether it's for a stay, a relaxing moment at the spa, or a gourmet meal, depending on the box chosen. Enjoy your experience at Boscolo Lyon Hôtel & Spa.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for an experience or a stay at our establishment, Boscolo Lyon Hôtel & Spa.
Is my gift box valid in only one establishment?
Your gift box is valid for an experience at our establishment Boscolo Lyon Hôtel & Spa, located in the Grolee district in Lyon. It allows you to enjoy our spa services, gastronomy, or accommodation depending on the chosen gift box.
Is an upgrade possible with an additional fee using my gift box?
Room upgrades are possible depending on availability and the hotel's conditions. Upgrade options may vary depending on the period and the room category chosen. You can benefit from this during your booking at our Boscolo Lyon Hôtel & Spa.
Can someone else use my gift box?
Your gift box is nominative and reserved for your personal use. It can only be used by you, the beneficiary indicated on the box, at our establishment Boscolo Lyon Hôtel & Spa.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your Boscolo Lyon Hôtel & Spa gift box, depending on the services chosen. The terms are specified in the conditions of your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Boscolo Lyon Hôtel & Spa, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. For a pleasant stay, please verify directly with the Boscolo Lyon Hôtel & Spa.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. The reservation conditions are specific to each gift box, and you can choose your dates directly with our establishment Boscolo Lyon Hôtel & Spa.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, you do not need to create a customer account. You can place an order as a guest at our Boscolo Lyon Hôtel & Spa establishment.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, subject to availability and reservation conditions at the time of your visit to our establishment Boscolo Lyon Hôtel & Spa.
What are the check-in and check-out times?
Check-in is at 3 PM and check-out is at 12 PM, unless otherwise specified during booking. Enjoy your stay at Boscolo Lyon Hôtel & Spa.
What services are included in a gift certificate?
The services included in a gift voucher vary depending on the chosen box set. For example, the Escape Experience includes access to the Spa, a 45-minute massage, and lunch at the Italian restaurant Angelo. To find out the specific details of your box set, refer to the conditions mentioned at the time of purchase at Boscolo Lyon Hôtel & Spa.
What is the difference between a gift box and a free amount voucher?
With a gift box, you benefit from a selection of predefined experiences such as a stay, a massage, or a meal, while an open amount voucher allows you to pay for a service according to the chosen amount. Enjoy these offers at our establishment, Boscolo Lyon Hôtel & Spa.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to fully understand the usage terms, at our establishment Boscolo Lyon Hôtel & Spa.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The beneficiary can choose their stay or service dates according to availability, at our Boscolo Lyon Hôtel & Spa.
Can the gift box be transferred to a third party?
The Boscolo Lyon Hôtel & Spa gift box can be given to a third party. Simply indicate this during the order or modify the beneficiary directly in your account.
Can the validity of a gift box be extended or renewed?
The extension of a gift box's validity can be considered according to the establishment's conditions. At Boscolo Lyon Hôtel & Spa, we are committed to offering a luxurious and well-being experience, and we carefully review each request.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment Boscolo Lyon Hôtel & Spa.
What is the validity period of a gift box?
The validity period of a Boscolo Lyon Hôtel & Spa gift box is 1 to 3 years depending on the type of box chosen. This period is indicated in the general terms and conditions of each box.
Are children allowed?
Boscolo Lyon Hôtel & Spa welcomes children, especially during experiences like the special Mother's Day brunch, which is dedicated to them. The establishment offers special attentions for the youngest, making it a family-friendly place. You can fully enjoy your stay with your children at our Boscolo Lyon Hôtel & Spa.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of Boscolo Lyon Hôtel & Spa.
Is the spa access private?
Access to the spa is included in certain gift boxes from Boscolo Lyon Hôtel & Spa, such as the Escape Experience, which offers a 45-minute massage as well as lunch at the hotel's Italian restaurant.
What types of gift boxes do you offer?
We offer gift boxes for stays, wellness experiences, and gastronomic moments in Lyon. You can give massages, facial treatments, brunches, or nights in our 5-star hotel Boscolo Lyon Hôtel & Spa.